About Skylegs

Frequently Asked Questions

FAQ about Skylegs platform and services

Does the platform require installation?

No. Skylegs is an online platform, that you can access through an internet browser (such as Google Chrome, Safari and Firefox). All you need is a computer, laptop, mobile phone or tablet and internet connection for the platform. You do not need to install it in your desktop.

In addition to that, our mobile apps work offline.

How will I learn to use the platform?

Skylegs team gives you full support to your team from day 1. You can choose to have exclusive live training sessions.

Alternatively, you can also opt to watch our video trainings for each platform module through our Computer Based Training (CBT). These videos are available at any time within your Skylegs environment. This also means that, should you hire any new staff member(s), they can simply watch the videos and learn how to use our platform.

Besides that, Skylegs has a complete knowledge base (written manual), with practical descriptions, tutorials, how to configure integrations and suggestions about the platform and mobile apps. You can access it at any time.

Will I receive support?

Always! In addition to our Support Team, you can also count on your Account Manager for various requests.

Besides operations and sales, what solutions does Skylegs offer?

Skylegs platform has a number of modules. Some of them are: Schedule, Document control (including Electronic Flight Bag – EFB), Training, Sales and Finance, Safety (reporting and SMS), Maintenance, Administration and Business Intelligence.

How is the subscription price calculated?

It is calculated by the number of active aircraft. Our operators have the flexibility to make tails active or inactive. Historical data is always kept accessible, even with tails inactive.

If I do not use one of the modules, do I get a discount?

Yes! The subscription price changes according to the modules you use. You only see and subscribe for the modules you really need.

Is there a limit on the number of users?

No. Regardless of your platform package and subscription type, you can add as many users as you need with no extra charge.

Does the platform support sub-charter flights?

Yes. Our sales module allows for the sub-charter process. Flight requests from external aircraft are imported from Avinode, and external aircraft can be added to your fleet and may be used as if they are your own in the sales and scheduling modules.

How do I control the users access rights?

There is a very precise access control with easy roles management. You can fine-tune who has access to which modules and pages. The roles in Skylegs are not fixed: they can be created and configured by you.

You may even create specific roles for aircraft owners and their team, so they can only access and update their own aircraft schedule.

What happens if I accidentally delete an important item?

Let’s suppose you accidentally delete someone’s agenda item (roster), or a flight, an occurrence report, a client… Worry not! You can easily recover it. Most of the data in Skylegs is soft deleted. Therefore, it can be restored at any time by yourself. No more accidental removals.

Is there a way to monitor users’ activity?

Yes. Actions performed by Skylegs users are tracked and a timestamp shows who created, modified or deleted certain items. And, if you are the platform administrator of your company, you have a dedicated page where you can monitor major users’ activities across the system.